Provide first level response to customer and follow escalation procedure when needed
Liaise with both internal & external parties in assist customer projects in daily operation
Maintain and operate SDN/SDWAN Portal to meet customer requirement
Maintain equipment inventory at up-to-date standard
Handle phone-in, email, instant message of support enquires in using our services
Monitoring corporate backbone network and proceed fault escalation accordingly
Core Requirements
Higher Diploma or Degree holder in Computer Science or related disciplines. Fresh graduates with a passion for networking are welcome to apply Experience in UNIX/LINUX environment
Basic Networking knowledge in OSI model, IP Addressing and TCP/IP
Strong ability to work under pressure and meet tight deadlines
Candidates who are fluent in other languages are preferred because the role requires candidates to interact with Mandarin-speaking clients
Other languages : English, Cantonese, Bahasa
Email, or WeChat are required in daily communications
Certifications in CCNA, JNCIA, CompTIA, HCIA or equivalent will be an added advantage
Enthusiastic about new technology!
Preferably to START Immediately, or within a short notice
Employer questions
Your application will include the following questions:
Which of the following languages are you fluent in?
What’s your expected monthly basic salary?
How many years’ experience do you have as a Technical Support Engineer?
Which of the following Microsoft Office products are you experienced with?
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